FREQUENTLY ASKED QUESTIONS

1. My partner has pulled out. Can I substitute them?
   Yes. You may either:

• Update the athlete name via your online portal

• Visit Athlete Services on event day

All substitutions must be processed through official check-in.

2. Can I get a refund?
   All tickets are non-refundable.

3. When do entries close to your events?
   Entries close 48 hours prior to event day or once sold out.

4. Where can I see results?
   Results will be published via our official results platform and the link will be shared with you at the event.

5. When is the next event?
   Upcoming event dates are announced via social media and the GRID website. www.gridhybrid.com.au.

6. If I’m injured, can I skip the run?
   All athletes must complete the full race format. We cannot modify the course to accommodate injuries. Please seek medical advice prior to competing.

7. Do you cater for para athletes?
   At this stage, we do not have the operational capacity to run dedicated para divisions. We are working toward increasing accessibility in future events.

8. What happens in adverse weather?
   The event will proceed in most weather conditions. Contingency plans are in place to ensure safety and continuity.

9. Can I change my start time?
   Sadly not. Start waves cannot be changed. By registering, athletes acknowledge and accept their allocated wave start time within the designated event hours.

QUESTIONS

For all event enquiries or collaboration requests please contact:

hello@gridhybrid.com.au